Terms and Conditions

1. Our agreement with you:

Your agreement with Busy Toes shall be considered to be in effect upon booking with us. This booking may have been made on line, over the phone, via email or letter. By enrolling with Busy Toes you are bound by these conditions below.

2. Behavioural Standards and Exclusion

Busy Toes expects all children, parents and guardians to behave at all times in a manner that is acceptable to other customers and staff. Busy Toes reserves the right to exclude anyone who fails to maintain the required standard. Such failure shall include, but not be limited to – racial, sexual, verbal or physical bullying of a fellow child or member of staff. Transportation of the child home will be the responsibility of the parent/guardian and no refund or credit will be issued.

3. Child Protection

Busy Toes staff have a duty to act if they suspect a child in their care may be suffering from abuse or if a child makes a disclosure about abuse. In such an event, the member of staff will follow the Child Protection Policy as detailed in our policies and procedures.

4. Complaints

Busy Toes is fully committed to delivering the highest standards of teaching and coaching to the local community. If you or your child is not entirely satisfied with the service we provide we would like to hear about it. If we become aware of any problem while you or your child is still attending a course or activity, we will aim to resolve this at an early stage. You can be assured that any complaint will be taken very seriously.

The complaint should be made in writing to busy.toes@yahoo.com

5. Changes of Terms and Conditions

Terms and Conditions are correct at the time of publication/issue and are subject to change without prior notice.

6. Insurance

All participants are covered by our Public Liability Insurance.

7. Liability

Busy Toes does not accept liability for sickness, personal injury or death of any participants unless directly caused by the proven negligence of the company or its’ servants. Organisers providing the facility and their servants are under no liability whatsoever in respect of personal injuries, loss or damage to property whilst attending any Busy Toes course.

8. Payment

Busy Toes accepts the following forms of payment: PayPal, debit cards, cash and cheques.

9. Returned payments

If on the rare occasion payment is made by cheque and is returned by the bank, there will be a bank charge of £5.00. Busy Toes does not accept any liability for bank charges you may incur. Due to the high volume of payments received, the responsibility rests firmly with the customer to ensure all payments are valid at the time of booking.

10. Course structure

Busy Toes will endeavour to try and keep pupils with the same instructors. Unfortunately, we cannot guarantee that pupils attending courses will have the same instructor each term.

11. Lost property

Please ensure children do not bring valuable toys or belongings when attending Busy Toes courses. Busy Toes cannot accept liability for lost, stolen or damaged items. Please ensure clothing and other belongings are clearly labelled with the child’s name to help us return unclaimed items. Lost property will be kept for a period of three weeks after the end of the course. If items are still unclaimed after this period, Busy Toes will distribute them to local charities.

12. Valuables and jewellery

All property left at any Busy Toes venue whether it is in a changing room, left in entrance halls or outside, is done so at your own risk. Busy Toes cannot accept any responsibility for the loss or damage of any personal belongings.

13. Medical conditions

It is the responsibility of the parent/guardian to inform Busy Toes of any medical conditions when first signing up with us. All information will be kept strictly confidential.

14. Bookings

We require all places on Busy Toes courses to be booked prior to the course commencing to ensure correct staff to children ratios are met. Registration on the day may be accepted depending on the availability of places but we cannot guarantee a place so please have alternative arrangements ready.

Renewals for the next term take place approximately two weeks before the start of term. In making a renewal you are reserving a place on the next course and not a specific time. However, we will endeavour to keep your slot as close to your current time or your new request as possible.

Bookings are accepted on a first-come, first-served basis and must be accompanied by full payment of the course fee. Any bookings received without payment will not be deemed valid until payment is received in full. We are unable to reserve places without a deposit.

15. Changing, moving and cancelling lessons

We always try to be as flexible as possible within our operational constraints. During the booking process when we are compiling the timetable, you can request to change your lesson time or day, and we will endeavour to accommodate your request subject to a space being available.

16. Cancellations

Busy Toes sessions and instructors are contracted for the term in advance. We are therefore unable to refund any monies for sessions missed because of general illness to either parent/guardian or child, broken limbs, holidays confirmed prior to or taken during the term or for missed sessions because of late arrival or non-attendance (voluntary withdrawal). Deposits reserve a place on a course and are non-refundable under any circumstances.

Once a course / term has started it is not possible to get a refund for that course / term as your childs place will have been reserved.

17. Cancellation of a FULL course by Busy Toes

Should it be necessary for Busy Toes to cancel a course in its entirety, you will be offered a full refund or a place on the same or similar course at a later date.

18. Cancellations due to circumstances beyond our control

There may be circumstances beyond our control and contemplation, in which the venue might not be available for Busy Toes sessions. Examples of these circumstances include (but are not limited to) damage to the venue, severe weather conditions, power failures, industrial action. Such circumstances are referred to as ‘Force Majeure’. In such a case a refund will be issued.

19. Time changes due to circumstance beyond our control

We reserve the right to change your existing class time due to reasons beyond our control.

20. Illness

Never bring your child if they have any illness such as diarrhoea, chicken pox, impetigo or conjunctivitis. Please wait until your doctor has given the all-clear before returning to classes.
In the instance of sickness and diarrhoea your child must have been clear of all symptoms for at least 48 hours before attending a lesson.

21. Nappies

Please take all your used nappies away with you.

22. Health and Safety

No outdoor footwear is permitted, where necessary, please wear socks or go bare foot. Parents/guardians are responsible for the safe supervision of any children you bring at all times.

23. Instructors

Whilst it is in our best interests to ensure your child remains with the same instructors, we cannot always guarantee this. If an instructor falls ill we will replace them until they are well enough to teach. If you change your swimming day you may find a different instructor works on this day. We may occasionally employ new instructors who will need to experience ‘live classes’ in order gain experience. They are always fully trained at this point and will start by shadowing the regular instructor.

Once experience is gained they will then start to take their own classes. When this happens we will always send an email out to all parents/guardians informing you of this change.

24. Changing days or times

If you wish to make changes to the days or times you have already booked, we can do so providing we have space on the alternate days you wish to change to. This may sometimes not be possible and if this is the case a refund will not be issued.

25. Child exclusion

On rare occasions, if a child proves incompatible with the general well-being of camp, e.g. they are involved in bullying or are engaged in disruptive or aggressive behaviour, we reserve the right to exclude them. No refund will be made for any remaining days booked and any costs associated with the exclusion, including transport home, will be the parents’ responsibility.

26. Photography

At times we may take photographs at our venues, which may be used for marketing and promotional purposes. We will inform parents on the day and photo consent forms will be checked and updated as needed.

27. Misc

Participants may need support from the instructor during the lesson. By enrolling on a course with us you accept this.

Parent/Guardian must stay with the child for the duration of the lesson.

Should any medical, behaviour or condition change in between lessons please inform the instructors.

All under-8s must be accompanied by their parents to the toilet.

No child is to leave the building without their parents.